Customer Success Consultant
Amsterdam, the Netherlands
About Jobrapido
Jobrapido is the world’s leading job search engine. As industry frontrunners Jobrapido is shaping a new standard in online job searching; to revolutionize the way people get jobs. Jobrapido analyses and aggregates job listings from all over the web, so that candidates can find all relevant jobs in one place. Using pioneering technology and innovative products, Jobrapido connects the dots between great employers and stellar candidates.
Established in 2006, Jobrapido lists over 40 million jobs every month and has 120 million registered users. From its headquarters in Milan, Jobrapido conducts business in 58 countries, and helps job seekers to apply for a role in line with their expectations, and those who offer jobs find the right candidate for the role. From April 2014, Jobrapido is part of the Symphony Technology Group (STG).
Jobrapido is committed to a diverse and inclusive workplace. Jobrapido is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Who are we looking for?
This is a fantastic opportunity for a young analytical and customer-oriented professional based in the Netherlands with industry experience to work at the heart of a company providing true programmatic, performance marketing solutions to the recruitment industry and to refine and develop skills and experiences that are at the leading edge of what is available in the market today.
What will you be doing?
As Customer Success Consultant you will be focused on good customer care, supported by data insights, ensure smooth interactions and long-term satisfaction and growth. In this role you’ll be responsible to:
- Serve as the primary point of contact for a portfolio of clients, ensuring a smooth onboarding process
- Analyse client performance and recommend strategies to improve results
- Proactively identify growth opportunities and upsell solutions
- Launch, grow and nurture client relationships; maintain highly visible within the defined client base
- Work proactively and cross-functionally within Jobrapido organization with Sales, Delivery, Product and Support
- This role involves: Regular check-ins; Solving issues; Working closely with other teams to improve the customer experience
- Success is measured through data insights, customer feedback, and retention rates
What are the competencies & qualifications needed?
- Bachelor’s degree + 2-3 years’ experience in Customer Success or related role
- Experience in the HR & recruitment solutions preferable within a technology solutions environment, value-based and/ or online-based services desirable
- Analytical mindset with the ability to interpret data and provide strategic recommendations
- Highly organized, proactive and solution-oriented
- Proven ability to upsell and organically grow accounts
- Dutch & English proficiency and German is a plus
- Strong familiarity with digital/online solutions and the big data that supports ROI
- Well organized, highly communicative with an entrepreneurial attitude
- Understanding of Programmatic Advertising is an advantage
What do we offer?
- Flexible working policy
- Attractive package comprising Basic Salary and additional On Target Earnings Commission
- Dynamic, friendly and multicultural environment (+16 different nationalities)
- Professional growth in an attractive, ethical, growing industry